Equifax
Most complaints in: Credit reporting
Complaint volume2.4M
2,410,000 complaints
Closed with relief6%
below national
Responded on time99%
at or above national
Experian
Most complaints in: Credit reporting
Complaint volume2.3M
2,250,000 complaints
Closed with relief5%
below national
Responded on time99%
at or above national
TransUnion
Most complaints in: Credit reporting
Complaint volume2.0M
2,040,000 complaints
Closed with relief5%
below national
Responded on time98%
at or above national
Bank of America
Most complaints in: Checking or savings account
Complaint volume214K
214,000 complaints
Closed with relief31%
at or above national
Responded on time98%
at or above national
Wells Fargo
Most complaints in: Mortgage
Complaint volume168K
168,000 complaints
Closed with relief28%
at or above national
Responded on time97%
below national
JPMorgan Chase
Most complaints in: Credit card or prepaid card
Complaint volume151K
151,000 complaints
Closed with relief34%
at or above national
Responded on time99%
at or above national
Capital One
Most complaints in: Credit card or prepaid card
Complaint volume139K
139,000 complaints
Closed with relief26%
at or above national
Responded on time98%
at or above national
Citibank
Most complaints in: Credit card or prepaid card
Complaint volume121K
121,000 complaints
Closed with relief30%
at or above national
Responded on time98%
at or above national
Navient
Most complaints in: Student loan
Complaint volume94K
94,000 complaints
Closed with relief12%
below national
Responded on time96%
below national
Ocwen (PHH Mortgage)
Most complaints in: Mortgage
Complaint volume79K
79,000 complaints
Closed with relief22%
at or above national
Responded on time95%
below national
Equifax
Most complaints in: Credit reporting
Complaint volume2.4M
2,410,000 complaints
Closed with relief6%
below national
Responded on time99%
at or above national
Experian
Most complaints in: Credit reporting
Complaint volume2.3M
2,250,000 complaints
Closed with relief5%
below national
Responded on time99%
at or above national
TransUnion
Most complaints in: Credit reporting
Complaint volume2.0M
2,040,000 complaints
Closed with relief5%
below national
Responded on time98%
at or above national
Bank of America
Most complaints in: Checking or savings account
Complaint volume214K
214,000 complaints
Closed with relief31%
at or above national
Responded on time98%
at or above national
Wells Fargo
Most complaints in: Mortgage
Complaint volume168K
168,000 complaints
Closed with relief28%
at or above national
Responded on time97%
below national
JPMorgan Chase
Most complaints in: Credit card or prepaid card
Complaint volume151K
151,000 complaints
Closed with relief34%
at or above national
Responded on time99%
at or above national
Capital One
Most complaints in: Credit card or prepaid card
Complaint volume139K
139,000 complaints
Closed with relief26%
at or above national
Responded on time98%
at or above national
Citibank
Most complaints in: Credit card or prepaid card
Complaint volume121K
121,000 complaints
Closed with relief30%
at or above national
Responded on time98%
at or above national
Navient
Most complaints in: Student loan
Complaint volume94K
94,000 complaints
Closed with relief12%
below national
Responded on time96%
below national
Ocwen (PHH Mortgage)
Most complaints in: Mortgage
Complaint volume79K
79,000 complaints
Closed with relief22%
at or above national
Responded on time95%
below national
Bars share one scale across both columns · Illustrative per-company figures - see methodology